Terms of Service

Last Updated:

November 4, 2024

Welcome to StarOne Technologies (“we,” “our,” or “us”). These Terms of Service ("Terms") govern your access to and use of our website and managed IT services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

1. Services Provided

StarOne Technologies provides managed IT services, including cybersecurity, network monitoring, data backup, and IT support (“Services”) to businesses in Arizona. These Terms apply to all users of our website and clients who engage with our services.

2. Eligibility

To engage in our Services, you must be at least 18 years old and have the authority to enter into legally binding agreements. By using our Services, you represent and warrant that you meet these requirements.

3. Acceptable Use

You agree to use our Services only for lawful purposes and in compliance with all applicable laws and regulations. You agree not to:

Interfere with or disrupt the integrity or performance of our Services.
Attempt to gain unauthorized access to any part of our network, systems, or Services.
Use the Services for any illegal or unauthorized purposes.
Resell or lease our Services without our prior written consent.

4. Service Availability and Uptime

We strive to provide continuous and uninterrupted access to our Services; however, we do not guarantee 100% uptime. Scheduled maintenance, updates, or unforeseen circumstances may impact service availability. We will notify you of any significant service interruptions and aim to restore services as quickly as possible.

5. Client Responsibilities

To ensure efficient service, you agree to:

Provide accurate information and updates as required for the Services.
Safeguard your login credentials and prevent unauthorized access to your accounts.
Notify us promptly of any security breaches or unauthorized access to your systems.
Cooperate with our team for troubleshooting, installation, or any required technical support.

6. Fees and Payment

All fees for Services are outlined in our service agreement. Payments are due as specified in the agreement, and failure to make timely payments may result in suspension or termination of services. Applicable taxes will be added to the fees where required by law.

Late Payments and Collection Fees

In the event of late payment, we may charge a late fee or interest at the maximum rate permitted by Arizona law. You agree to cover any reasonable collection costs, including attorney’s fees, if payment is not made promptly.

7. Data Privacy and Security

We take data privacy seriously. Please refer to our Privacy Policy for details on how we collect, use, and protect your information. You acknowledge that data transmitted electronically may not be secure and agree to take reasonable precautions to protect your data.

8. Confidentiality

Both parties agree to maintain the confidentiality of each other's proprietary or sensitive information (“Confidential Information”). Disclosure of Confidential Information is only permitted as required by law or with prior written consent.

9. Limitation of Liability

To the maximum extent permitted by Arizona law, StarOne Technologies will not be liable for any indirect, incidental, or consequential damages, including loss of profits or data, arising from the use or inability to use our Services. Our total liability for any claims related to our Services will not exceed the amount paid for the specific service in question.

10. Warranties and Disclaimers

Our Services are provided on an "as-is" and "as-available" basis. While we make reasonable efforts to maintain accurate information, we disclaim all warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that our Services will be error-free or secure from cyber threats.

11. Termination

We reserve the right to terminate or suspend your access to our Services if you breach any provision of these Terms or for any other lawful reason. Upon termination, you agree to pay any outstanding fees due and cease all use of our Services.

12. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of the State of Arizona, without regard to conflict of law principles. In the event of a dispute arising out of or relating to these Terms or our Services, the parties agree to attempt resolution through good faith negotiation. If the dispute cannot be resolved amicably, it shall be submitted to arbitration in Tucson, Arizona, in accordance with the rules of the American Arbitration Association.

13. Changes to These Terms

We may update these Terms periodically. Any changes will be posted on this page with an updated “Effective Date.” By continuing to use our Services after changes are made, you accept and agree to the modified Terms.